Senior Associate, Stewardship & Engagement

Nov 4

Doctors Without Borders
New York, NY

Anticipated Start Date: Jan,5,2026

Description

The Senior Associate, Stewardship & Engagement plays a critical role in implementing our strategic plan to advance the Principal and Major Gifts team’s ambitious revenue, upgrade, retention, acquisition, and growth goals. Developing the principal and major gifts communications program, the role creates and executes a wide range of donor touchpoints that deepen engagement and demonstrate impact, in addition to annual fundraising appeals.

Working in close collaboration with major gift officers, channel managers, the Data Science and Analytics team, external agencies, and others to implement a blend of personalized cultivation, appeals, and stewardship activities for 1,500+ donors giving $25K+ annually, including the production of personalized acknowledgements, recognition, and impact reports. The role drives integration by implementing cross-channel campaigns and automated journeys that include mail, email, digital advertising, and events for principal and major donors.

Responsibilities

DEPARTMENT ACCOUNTABILITIES

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

ROLES SPECIFIC OUTCOMES

Project Management

Deliver small-scale or medium-scale projects while working within an established program management plan.

Marketing Execution

Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems.

Donor Experience Mapping

Perform and implement techniques such as voice of the donor initiatives, journey mapping, and qualitative touchpoint analysis to identify donor pain points, challenges, and hurdles.

Donor Renewals

Help drive donor renewals through exceptional service, supporting the sales teams as required.

Fundraising Events Development and Design

Manages the development and execution of fundraising events, including ideation, planning, and business case development. Fosters relationships with diverse content creators and fundraisers to align their interests with organizational goals, and manages post-event reports and analysis to measure success. These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority. Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity. Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization. Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

BEHAVIORAL COMPETENCIES THOUGHT

How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability

Holds self and others accountable to meet commitments. PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise.

Builds Networks

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose

Paints a compelling picture of the vision and strategy that motivates others to action. SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals. Financial Acumen Interprets and applies understanding of key financial indicators to make better business decisions. Tech Savvy Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Organizational Insight

Applying knowledge of MSF-USA and the industry to advance the organization’s goals

SUPERVISORY RESPONSIBILITY

No supervisory responsibility.

Requirements

DESIRED QUALIFICATIONS & EXPERIENCE

At a minimum, the Job Holder should possess

Minimum of three years relevant experience with high-value fundraising/stewardship.
Proven ability to manage multiple projects, prioritize tasks, and meet deadlines effectively.
Strong attention to detail to ensure accuracy and consistency in stewardship and engagement materials.
Experience planning and executing donor events, managing budgets, timelines, logistics, and aligning with organizational goals.[KS4.1]
proven eye for graphics, storytelling, messaging and sophisticated marketing to a high-value audience.
Strong writing, proofreading and editing skills.
Track record of developing and maintaining business relationships, showing openness to new ideas, making decisive and sound judgments.

Preferred

Familiarity with Salesforce Nonprofit Success Pack (NPSP) or similar CRM platforms, with the ability to navigate donor records, generate reports, and support data-driven decision-making.
Knowledge of fundraising best practices and trends, particularly in high-value donor engagement.
Knowledge of data analysis and reporting to evaluate donor engagement strategies and outcomes.

Salary Range and Employee Benefits

$78,399 to $117,599

In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

How to Apply for this Job

Apply Now

About the Organization

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.

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