Donor Engagement Officer

May 2

Anticipated Start Date: As soon as filled

Description

With the largest reach, the most diverse audience, and the fewest barriers, Classical KING is a singular community asset. Classical KING is seeking an enthusiastic Donor Engagement Officer to support the fundraising goals of the station. The Donor Engagement Officer manages a portfolio of assigned donors and prospects, serving as a key position in driving relationship centered fundraising efforts at Classical KING. Their work focuses on the identification, qualification, cultivation, solicitation, and stewardship to advance midlevel donors ($500-2,499) towards leadership annual and major gifts ($2,500+).

They are able to take direction, have exceptional attention to detail, are a self-motivated team player, can apply systems thinking to relationship driven work, and serve as a persuasive ambassador for Classical KING. As a relatively new nonprofit, we are honored that more than 16,500 members are already supporters of Classical KING, helping to pave the way for a bright future for the station. We know based on benchmarking and listener research that we have the potential to significantly grow our support from individuals. The Donor Engagement Officer will be an essential part of the station’s growth and serve as a voice for the station with its community of supporters.

MAJOR OBJECTIVES

The Philanthropy Officer is a frontline fundraiser whose time will focus on carrying a portfolio of donors and prospects.

Within the first 12-18 months, the Philanthropy Officer will achieve the following:

The Donor Engagement Officer is a frontline fundraiser whose time will focus on carrying a portfolio of midlevel donors and prospects. Within the first 12-18 months, the Donor Engagement Officer will achieve the following: Establish a strong relationship and partnership with the Philanthropy team to set strategy for the donor pipeline and manage the midlevel donor program.
Develop confidence presenting organizational strategy and executing a high volume of outreach to donors; nurture a portfolio that delivers growth in revenue from donors giving $500-2,499.
Assess assigned donors, understand the strengths and opportunities of current strategies, and craft as well as execute plans to achieve the revenue growth plan for the next five years.

KPIs The Philanthropy Officer will be evaluated on:

Total philanthropic revenue from assigned donors and prospects.
Ratio of upgrades and retention within portfolio.
Planned gift commitments and related cultivation activity.
Timely and comprehensive cultivation, solicitation, and stewardship activity effectively drives a relationship with each donor.

Responsibilities

The Director of Philanthropy will have the following primary responsibilities:

Develop, implement, and manage Classical KING’s mid-level donor program (individuals in the $500-$2,499 giving range). Ensure efficient but personalized outreach through timely and comprehensive cultivation, solicitation, and stewardship activities.
Create and nurture portfolio management systems that advance giving relationships and effectuate seamless transitions to unlock major gifts and legacy commitments.
Partner with the Philanthropy team to refine the relationship management process from identification through stewardship, to ensure a high donor retention rate and efficient portfolio management; execute a comprehensive program for donor recognition and stewardship.
Actively pursue and apply knowledge of emerging concepts and practices in the mid-level space, especially including AI to personalize at scale.
Participate in donor identification, cultivation and stewardship at Classical KING events and activities in the community.
Participate in creating fundraising collateral and executing donor events.
Proactively use Raiser’s Edge to support Classical KING’s fundraising activities.
Support and advance the Classical KING’s diversity, equity, inclusion, and access policies and plans as well as strategic goals.

Requirements

The ideal Philanthropy Officer will bring most of the following qualifications and skill sets:

A minimum of 3 years of professional fundraising experience with proven record managing a high volume of personal communications with donors.
A commitment to the mission, vision, and values of Classical KING and to diversifying our programming and staff.
Enthusiastic relationship builder who excels at listening and delivering persuasive interpersonal communications. Demonstrated ability to establish and maintain relationships with a variety of individuals, particularly through phone, email, and mailed channels.
Knowledge of the fundraising cycle with experience developing, implementing, and refining tactics to grow support at all levels leveraging a collaborative, team approach.
The ability to translate strategy into actionable objectives and plans; convey a sense of purpose that motivates others; and remain focused on results with a bias for action.
Resourcefulness, creativity, flexibility, and an aptitude for shifting course as circumstances change while also driving toward clarity and solutions.
Superior communication skills, both verbal and written, the ability to adapt communication style to the audience.
Knowledge of best practices in major gifts, portfolio management, planned giving, and donor communications.
Experience leveraging donor database management systems, particularly Raiser’s Edge and AI tools, to support effective moves management with donors and prospects.
A high level of integrity, respect for others of all backgrounds, and a commitment to excellence. Exemplify ethical standards of professional fundraising.
Previous experience within an arts or public media organization a plus; a personal interest in classical music essential.
A bachelor’s degree or equivalent professional experience is required.

Salary Range and Employee Benefits

The salary for this position is $80,000 - $90,000.

The Donor Engagement Officer will be based in Seattle at the Classical KING offices. A hybrid work schedule can be arranged in coordination with the needs of the department. Benefits include medical, dental, and vision insurance; employer-paid life and disability insurance; 401(k) program with employer matching and safe harbor contributions, paid time off including holidays, sick days, and vacation.

How to Apply for this Job

To be considered for this opportunity, please send a letter of interest, resume, and three references to hr@king.org.

About the Organization

Classical KING FM 98.1 is the primary institution for classical music in Seattle, Bellevue, and Greater Puget Sound region and serves as the catalyst for the vitality of the entire regional arts community. KING FM strives each day to make classical music and the arts easily accessible by developing new diverse audiences for classical music.

Today, Classical KING FM is recognized as a regional treasure and an experienced, authoritative source of high-quality classical music and arts programming. With over 250,000 weekly listeners, the Classical KING FM audience is as varied as their musical selections. Nearly 20 percent of their listeners are under 35 and thousands of them are under the age of 11. They have 8,300 weekly listeners who identify as disabled and over 40,000 who are people of color. With a budget of $4.2 million, staff of 23, and more than 16,000 members, Classical KING FM is helping to pave the way for a bright future and bring the richness of classical music to diverse audiences in the rapidly growing Puget Sound Region.

As of February 2020, KING FM is located in a new 4,000 square-foot office space on the second floor of the Seattle Opera Administration Building on the Seattle Center Campus near the Space Needle. Before relocating to this new space, KING FM completed an ambitious capital campaign, raising $6.8 million for critical facility needs and allowing this organization a strong foundation for continued philanthropic donor support.

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