Senior Account Executive
Mal Warwick Donordigital
LIMITED TO: CA, DC, GA, IL, MA, MD, MN, NC, NJ, NY, PA, SC, VA, WA
Anticipated Start Date: as soon as filled
Description
The Senior Account Executive is responsible for the senior-level strategic management of direct marketing fundraising programs for a portfolio of nonprofit organization clients. The Senior Account Executive will act as the primary point-of-contact for client accounts and guides day-to-day program and team management to deliver direct marketing fundraising programs.
Responsibilities
Analytics
Develop client annual plans in coordination with the Vice President
Prepare and interpret reports/analysis that evaluate client direct marketing fundraising programs with recommendations for improvements in alignment with client goals
Select donor segments for renewal and appeal mailings
Work with list brokers/modeling vendors to develop donor and prospect lists
Ensure agency reporting is in alignment with client bookkeeping/reporting
Understand and present internal and industry benchmarking reports to clients
Client Service
Develop year-long and multi-year program strategies aligned with client goals
Provide strategic leadership of client programs
Oversee implementation of client’s annual plan
Provide guidance on production management and creative process for projects
Prepare, finalize and present strategy decks
Manage a high-functioning team
For small-mid clients, present annual plans to clients
For large clients, assist in presenting annual plan to clients with Vice President.
Develop concepts and messaging for direct mail projects
Draft copy and/or work with copywriters and designers to develop program content in alignment with project and program strategy
Manage account and production team service delivery to the client, including problem-solving and accountability for errors
Liaise with client contacts to ensure their satisfaction and enhance client relationships
Travel to meet with clients as necessary
For integrated clients, coordinate with Digital Director to develop multi-channel campaigns and wrap-up decks
Demonstrate working knowledge of each area of agency’s client services
Mentor managers, coordinators, or assistants; other team members
Enhance company’s brand by attending events, publishing white papers/blog posts, speaking at workshops and networking with influencers in the industry
Participate in new business proposals and presentations when requested
Requirements
EDUCATION, EXPERIENCE & KNOWLEDGE
Minimum years of experience required: 9
In the following areas: Nonprofit fundraising and/or advocacy; direct marketing, including telemarketing, online and/or grassroots organizing
Required experience & knowledge:
Direct marketing, especially fundraising and/or advocacy
Experience in strategic and production management of direct marketing projects
Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, zoom, and online workflow tool)
SKILLS & ABILITIES
Communication. Facilitates effective and lively discussion, presenting compelling arguments to large and cross-functional teams
Writing/Editing Skills. Translates a wide variety of information into developed, clear, and structured messaging (e.g., strategies, memos, proposals, instructions, external-facing documents, etc.)
Attention to Detail. Creates, refines, and enforces high level of standards, promoting team adherence and ensuring consistency
Leadership & Accountability. Demonstrated management and supervisorial skills, fostering accountability, aligning goals, setting expectations, and encouraging top performance of individuals and/or small teams
Collaboration. Leads high-performing teams by setting clear expectations, inspiring others, motivating towards shared outcomes, and ensuring alignment of vision and successful results
Relationship Building. Navigates complex dynamics to cultivate strong internal and external partnerships, deepening engagement with key stakeholders to advance shared goals
Adaptability & Change Leadership. Comfortably experiments with new approaches to improve results and identify better outcomes
Agency Products & Services. Proactively identifies opportunities, improvements, and/or innovations and leads the cross-selling/up-selling to relevant stakeholders
Agency Mission, Vision, & Values. Understands and communicates the agency's vision and direction, clearly articulating organizational goals and values, and ensuring work aligns with the broader mission
Agency Work Environment. Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
Client-Success Focused. Offers sound counsel, and guides team to implement principles, procedures, and best practices in the industry
Project Management & Effective Work Product. Develops innovative strategies that align with set forth goals and ideas
Critical Thinking & Strategic Decision-Making. Proactively seeks opportunities to solve problems, improve, and otherwise and make decisions that affect team workflows and success
PERSONAL CHARACTERISTICS
Interest in working as a member of a larger team and across multiple projects, clients, and social issues
Comfort building long-term relationships with both internal and external stakeholders
An inclination to work among colleagues dedicated to approaching work with a lens of social justice, anti-racism, and anti-oppression
Interest in progressive issues, including environmental protection and conservation, international aid and development, social justice, anti-racism and anti-oppression, women’s rights, LGBTQIA+ issues, electoral politics, etc.
Willingness to travel
Salary and Employee Benefits
MWD is an employee-owned Benefit corporation. We seek to champion a rewarding work environment where all employee-owners can thrive, in part, through the equitable distribution of compensation and benefits, including:
A starting floor of $85,000, with performance evaluations and review of salary at least annually
Participation in our Employee Stock Ownership Program (ESOP), which allows every employee-owner to share in the growth and prosperity of the company
Employer-sponsored and paid core benefits: Health (multiple carrier options), Dental, Life Insurance,
Short and Long-Term Disability, Employee Assistance Program (EAP), employer-matching FSA dollars 35% employer share of cost for dependent health insurance
Additional optional benefits with employee share of cost: Vision, Medical & Dependent Care FSA, Commuter benefits, Pet Care Plan
401(k) with automatic employer-sponsored contributions equal to 3% (“automatic” means there is no match—MWD contributes regardless of employee’s deferrals, and there is no vesting period)
Equalized profit sharing
Paid Time Off, including: 13 company holidays, Early release every Friday and on days preceding company holidays, Vacation time – starting at 15 days per year (increases over tenure), Sick Leave – 1 day per month, Personal time – 3 days per year, Paid Parental Leave – 8 weeks, Volunteer Leave – 3 days per year
Philanthropic Fund with corporate match for employee charitable contributions, and other opportunities for staff-directed corporate donations
Access to industry conferences & professional development opportunities
A remote-first work environment with access to offices for local staff (Berkeley | DC)
How to Apply for this Job
About the Organization
Focus areas include direct mail and telephone fundraising, legacy marketing, online communications, and major gift programs.
WOC is not responsible for the content of job postings.
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