CRM Manager

Featured III

May 1

Written By Yolanda F. Johnson

Harlem Children’s Zone
New York, NY

Anticipated Start Date: N/A

Description

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned CRM Manager with the Development Department. The CRM Manager will bring a passion for Harlem Children’s Zone's mission: breaking the cycle of intergenerational poverty with comprehensive, on-the-ground programming that creates opportunities for children and families to thrive in school, work, and life. Reporting to the Director of Development Operations, the CRM Manager will perform the critical role of maintaining the Raiser’s Edge NXT database and related platforms for HCZ.

This position will be responsible for ensuring the integrity and accuracy of donor information in collaboration with the Development Team. The manager will design, build, and deliver custom reports and lists to facilitate the work of the development team. This includes database cleanup, imports, analyzing trends, custom fundraising reports, and records maintenance. The role includes monitoring the integrity of the information contained in the database and determining how to translate data into usable, actionable information for the formation and execution of fundraising strategies and metrics.

Responsibilities

Database Management

Oversee the daily operation and maintenance of the Raiser's Edge NXT database.
Ensure accurate and timely data entry, including donor information, gift tracking, pledges, and fundraising event details.
Proactively leads regular database hygiene and maintenance efforts, including duplicate management and periodic audits.
Assists in developing written policies, procedures, and training materials for processing and data management.

Reporting & Analytics

Assists with data needs, ad-hoc reports or queries, and financial reports as requested by all departments.
Provide insights and recommendations based on data to support fundraising strategies and decision-making.

Gift Processing

Oversee the processing of donations, including online, offline, and event-based gifts.
Ensure timely and accurate acknowledgment and receipt of donations.

Donor Stewardship & Engagement

Manage segmentation and tracking for donor communications, appeals, and acknowledgments.
Assist with creating tailored reports for high-level donor meetings, major donor cultivation, and stewardship initiatives.

Training & Support

Provide database training and support for staff members in the Development department.
Act as the primary point of contact for any Raiser's Edge NXT-related questions or troubleshooting and provide outstanding customer service to users.

Schedule

Monday - Friday

Requirements

Bachelor's Degree
Minimum 3 years of experience working with Raiser's Edge NXT in a non-profit setting.
Familiarity with other fundraising tools or CRMs is a plus. Salesforce experience is welcome.
Blackbaud Professional Certification preferred

Who you are

Strong understanding of fundraising principles and best practices, including gift processing, donor stewardship, and reporting.
Detail-oriented with a commitment to data integrity and quality of work.
Strong communication and interpersonal skills, with the ability to collaborate effectively with both internal teams and external stakeholders.
Demonstrated skill in developing queries, reports, and dashboards.
Experience in training and supporting staff in database usage.
Experience importing and exporting data.
Ability to take initiative, work independently, and perform as a team player.
Ability to troubleshoot and resolve database-related issues independently.
Ability to manage multiple projects, competing priorities, and challenging deadlines.
Proficient with Microsoft Office applications, Word, Excel, Outlook, and Teams.

Salary Range and Employee Benefits

$65,000 - $75,000

How to Apply for this Job

Apply Now

About the Organization

The Harlem Children’s Zone started with one mission that was the most ambitious and audacious in U.S. history: to end intergenerational poverty in Central Harlem and lead the way for other long-distressed communities nationwide and around the world to do the same.

Harlem Children’s Zone breaks the cycle of intergenerational poverty with on-the-ground, all-around programming that builds up opportunities for children and families to thrive in school, work, and life. From early childhood, education, and career programs to community outreach and wellness initiatives, HCZ opens pathways to mobility and prosperity.

Our mission centers around the belief that the most powerful way to fight poverty is to invest in every opportunity for people to rise above it. From education and employment to housing and healthy living, we’ll do whatever it takes so that our children, families, and communities can live up to their promising futures.

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